Frequently Asked Questions
Can therapy really help me?
Therapy can give you support, validation, coping skills, and strategies to change your perspective and your behaviors. Your therapist creates a non-judgmental space for you to be vulnerable and he/she will understand you in a way that no one else has.
Therapy cannot change other people or external circumstances, but it can change how you react, think, and feel.
Generally, the more you put into therapy, the more you’ll get out of it.
How can I pay?
We accept all major credit cards (including American Express), cash, check, and Venmo. We have a 24-hour cancellation policy, so you will be billed the full amount if you cancel less than 24 hours in advance.
Please contact the therapist of your choice for private pay rates and insurance information.
How can I tell if a therapist is a good fit for me?
Selecting the right therapist is about your level of comfort combined with the therapist’s expertise on your specific struggle.
How do I schedule my appointments?
Book the therapist of your choice via the online appointment option here or call 817.205.1692.
We will make every effort to get back to you within 24 hours. After our first session, all scheduling is through text. You can also schedule yourself immediately inside of our appointment portal if you’d prefer.
I don’t live in Texas. Can you still be my therapist?
Yes! We provide coaching for people outside of Texas. Coaching is different from therapy, which focuses on working through emotions and experiences. Coaching is usually short-term (1-3 sessions) and focuses on setting and achieving goals. It is more direct and solution-focused than therapy. We offer coaching via FaceTime, Skype, or phone.
Can you tell me more about the free consultation call?
This is not a therapy session. This call is for you to tell us a little bit about your situation, ask us questions about how we work, and which methods we would use to help you. It also gives you a sense of our personalities and what it’s like talking to us.
By the end of 10 minutes, you should have a good idea of whether or not you want to work with us. If we feel that we’re not the right therapists for you, we will give you an appropriate referral to someone else we think could help you.
When are you available for sessions?
Paul Myers is currently in the office on Monday – Friday with appointments available from 9am to 7pm. As well as every other Saturday from 9am to 4pm. Sessions are approximately 50 minutes in length.
Elsa Marley is currently in the office Sunday – Friday with appointments available from 7am to 7pm. Sessions are approximately 50 minutes in length.
We offer both in-office counseling sessions from our Frisco location, as well as video coaching sessions to out-of-state residents.
Do you take insurance?
Paul Myers is in network with Cigna and Blue Cross Blue Shield only. If you’re in network with either of these, all you will owe is a co-pay plus a $5 administrative fee which covers the cost of billing, filing, and additional work. Every policy is different which means every co-pay is different (determined by the insurance carrier).
For out of network insurance, we will collect the full fee up front, then you will be given a receipt to file so that you can get reimbursed by your insurance company. Reimbursement rates are based on the policy.
Elsa Marley does not currently accept insurance patients.
How does counseling work?
Counseling is a process where you build a relationship, gain awareness, and learn skills to apply for long lasting change. It’s an investment and you get what you put in. The more willing you are to change, the more beneficial it is.
Therapy is not a one time quick fix. It’s a progression of growth and development of an individual or relationship.
No matter what brings you to counseling, most people walk away feeling more secure, free and supported as a result.